Designed by Krista
Web Design

Web usability expert Jared Spool recommends that you make your hyperlinks 7 – 12 words long for optimum usability. Now, I would have thought links that long would be too hard for users to scan easily, but his research has shown that users are more likely to find what they want on your site if you have just a few more words within your links. Why?

Success Rates are best if Hyperlinks are between 7 - 12 words, Source: User Interface Engineering

Users will come to your site looking for something – let’s say it’s a woman looking for a shirt to wear on a beach vacation. She will have some term in mind for this item – maybe “beach wear” – and she’ll be looking for that word on your webpage. We refer to this as her “trigger” word.

What are the chances that you will happen to name your women’s shirt section “beachwear”? Well, if you are only using 1 – 6 words in your link, such as “Ladies Shirts” the chances are low! However, if you are naming things a little more specifically, such as “Women’s Wear for Beach, Lounging, and Casual Day at the Office” – there is a much bigger chance that any given user will spot their trigger word in that link.

However, my initial reaction (short links are more scannable) was not completely off-base – it turns out that links which contain 13 or more words tend to be overlooked, because they are now too long to be scanned quickly.

What the heck is a long tail keyword … and why should you care, right? Internet users, like you and me, type a word or phrase into a search engine, like Google or Yahoo!, and these are generally referred to as keywords. A “long tail” keyword indicates that the searcher typed in a phrase – not just one word, but maybe half a dozen words to search for.

In order for you, the website owner, to have your page show up first in the search results, you need to have those words strategically place on your web site. However, there is a lot of competition for the most common keywords on any given topic – the most common keywords are on so many sites that it’s hard for any one site to pop up first on search engine results.

The good news is that if you begin to focus on the longer, more descriptive terms – a.k.a. long tail keywords – you can achieve some great results because these longer phrases account for 94.3% of website traffic! For example, if you focus on the keyword “books,” you’ll have a very difficult time competing with Amazon.com. If you change the focus of your pages to “books for preschoolers” or “books about curing depression,” you have a far better chance to placing highly on search results.

Chance are that your site is already set up to optimize pages by the title of the page. So, consider your titles carefully – can you add more description to your blog post title? Subject of your forum post? Name of products in your store? Category or tag names in your store or blog? If you get stuck, you can start typing your keyword in Google, and then choose a name from the list of search suggestions that Google gives you.

Why Long Tail Keyword are so valuable. Source: www.wordtracker.com

I just finished an in-depth review of 8 PHP/MySQL ecommerce applications, but I started with this list of 27 ecommerce applications. Read on to get a quick comment on each shopping cart. The following applications were recommended through various internet sources, listed at the bottom of this post.

Sources

• Shopping Cart Review
• IT Web Experts
• Shopping Cart Reviews
• Top Ten Reviews
• Hot Scripts
• Authorize.net Certified Solutions
• PayPal Compatible Carts

I standardized on osCommerce for all my clients in 2006, and have become steadily LESS satisfied with that product ever since. In fact, I have recently stopped a project that is near to roll-out because I just can’t bear to have another client on this shopping cart. Instead, I’ve been reviewing popular and well-rated shopping cart software applications, and I have some preliminary results to share. I’ll have more details soon, including an in-depth feature comparison for the top 8, and a way for you to rate it yourself! If you would like me to email that to you in Excel right now, just post a comment and I’ll send it out.

Top-rated: CS-Cart, digiShop

These ecommerce apps really had the “wow” factor. So many valuable features are in the base package, the price is reasonable, and the support is great.

Still Good, but don’t quite cut it: SunShop, X-Cart

These shopping carts had a lot going for them, but were missing some key features. Mainly, they would be decent options if I didn’t have anything better. (but I do)

No, thank you: CubeCart, OpenCart, osCommerce, PrestaShop

These carts are mostly free, which is always nice, but you will more than pay for it with the amount of headache. A number of important features are not in the base package, which means you (or someone else you may have to pay) must find and install a plug-in for it. If I was really trying to save money… I’d go with CS-Cart. If you can’t raise $285 to buy a cart for your business, you should strongly consider using eBay, etsy, or some other free option.

(more…)

The following quote is often attributed to John Ruskin, but that is currently in dispute. However, it’s tough to dispute the meaning of these words – a more elegant way of saying that you get what you pay for. What does this mean for web design? It means that saving money is about trade-offs, and I’ve compiled a list below to help you weigh these out for your web project. In some cases, the trade-offs are worth the risk, perhaps because you are a non-profit or just starting out your small business. There is nothing wrong with this, because you can always upgrade as funds become available, but knowing what you’re getting can help you make the best choice at your budget level.

“It’s unwise to pay too much, but worse to pay too little. When you pay too much, you lose a little money; that is all. When you pay too little you sometimes lose everything, because the thing you bought was incapable of doing the thing it was bought to do. The common law of business balances prohibits paying little and getting a lot. It can’t be done. If you deal with the lowest bidder, it is well to add something for the risk you run. And if you do that, you will have enough to pay for something better.”

Risks of Paying Too Little for Your Website

Do-it-Yourself: You may have to do all or much of the work yourself. This can work if you are technically savvy and you have reasonable writing skills.

Templates: Most websites in the $200 – $500 price range are built using pre-made templates. This means that your site will not be perfectly unique, but it can still be very serviceable. Watch out for search engine ranking problems, though. (see below)

Inexperienced Designers: If the hourly rate of your web designer is very low, he or she may possibly be just out of college and can’t demand any more. Everyone has to start somewhere, though, so just do your best to make sure the person sounds like they know what they’re doing and that they have a good work ethic. It may not be worth the risk if you have complex programming needs on your site.

Language Barriers: Off-shore web developers are becoming more common, and usually offer attractive pricing. If you are satisfied that they are experienced enough for your project, you must decide if a non-native speaker can write effectively in your language and if you will be able to understand them even when discussing technical issues.

No Search Engine Optimization (SEO): Many low-end websites are not constructed with search engine rankings in mind, and this is detrimental to your site, especially if you are running a for-profit business. Does the template or developer use a lot of tables? Is key text, such as your company name, shown only as an image? Is the browser’s title bar show just your company name, or worse, just a generic term like “Home” or “Welcome”? If so, you are likely to get low search engine rankings.

Websites that don’t work: Broken links, misspelled words, missing images, and random error messages all detract from your professional image, and usually make your users go to another site. If you choose to work with a low-end provider, make sure to do a lot of testing yourself to try to prevent these things from the outset.

Conferences are great for networking and keeping up to speed on technology. Don’t you find, though, that it’s hard to actually take a step back from the designing and coding to go learn about designing and coding? I made it my goal this year to break away and get to a conference, and I reviewed several great options online. See the dates and cities below, along with my impressions of each from their websites. Did I miss any good ones? Let me know!
UPDATE, 2/18/2010: I found some more to add, courtesy of SitePoint, listed below…

Adobe Max, Los Angeles, October 24 -27

Impressions… Focus on Adobe products (understandably). Personally can’t afford to spend this much time on all Adobe. To repeat a quote I heard recently: “Real developers use notepad!”

An Event Apart, Seattle, April 5 – 7 (other cities offered)

Impressions… Corporate, perhaps even stuffy, though I would love to be a fly on the wall to hear Microsoft Product Manager’s topic: Microsoft: Help Us Kill IE6. I’ll do my part, Pete!

A Day Apart, Seattle, April 7

Impressions… Spend a day getting the latest on HTML5 and CSS3. Can I say goodbye to Verdana and Tahoma? I may attend just for that!

Future of Web Apps, Miami, February 22-24

Impressions… Cutting edge, beach parties and so forth; focus on application development.

In Control, Orlando, February 22-23

Impressions… Good coverage on a wide range of topics; perfect for a freelance generalist such as myself. *my choice*

Internet Week, New York, June 7 – 14

Impressions… Can’t tell, because the schedule is not online, but I don’t think I could do any conference for a whole week: overload!

MinneWebCon St. Paul, April 12

Impressions… Focus on education, though the topics seem to be a great overview in one day.

Microsoft MIX10, Las Vegas, March 15-17

Impressions… Not as product-centric as I expected, but probably still not for someone (like me) who is determined to remain product-agnostic…

SXSWeek, Austin, March 12-21

Impressions… Focus on music & film.

Usability Week, Various cities/dates

Impressions… Focus on usability.

Web Directions, Atlanta, Date TBA

Impressions… Based on a brief look at past events, seemed high on theoretical, low on practical.

WebVisions, Portland, May 19-21

Impressions… Only 1 of 3 days are currently scheduled, but what is there looks intriguing: HTML5, CSS3, iPhone Apps, and Photography tips.

International

I can’t justify heading off to New Zealand or London, as much as I would love to, but here are some International web conferences if these countries are closer to home for you.

• @media: London, June 8 – 11
• Design It, Build It: United Kingdom, April 28
• Form,Function & Class: Philippines, July
• UX London: London, May 19 – 21
• Webdesign International Festival: France, June 4 – 5
• WebhostingDay: Germany, March 17 – 19
• Webstock: New Zealand, February 15 – 19

A recent study of customer satisfaction shows that the most important factors for your customers are perception of price, appeal of merchandise, website functionality, and product information. Foresee Results performs an annual survey of large retail websites to analyze customer satisfaction, and you can learn from the experience of large “e-tailers” like Amazon, Netflix, and Apple – the leaders in ecommerce customer satisfaction. According to this study, improvements in these four areas increase the likelihood that your customer will purchase now, purchase again, recommend your site, and become loyal to your brand. Who wouldn’t want that? See how you can improve your ecommerce conversion rate by making changes in these four areas.

Price

Price became a top priority factor for customers this year, likely due to the recent economic downturn. Obviously, everyone likes low prices and deals, but note that the actual price was less important than the customer’s perception of the price. Does your pricing and shipping seem fair and competitive to your customers?

Merchandise

In the past, the appeal, variety, and availability of stores’ merchandise has been the primary determiner of customer satisfaction. This year, it is still a top priority factor, though slightly overshadowed by price. Do your products seem fresh and appealing to your customers? Are they in stock when your customers want them?

Website Functionality

Functionality seems to be the first area that business owners try to work on for improved conversion rate, and it is indeed important to maintain or improve in this area. However, the study results indicate that merchants will get a better return on investment if they focus on pricing and merchandise, while not losing ground in functionality. Is your website convenient for your customers to use?

Content

This element refers to the accuracy, quality, and freshness of information on your site. Customers value quality information about your products, so you must continue to provide it, but it’s probably not necessary to make this a major focus for improvement. Do you give your customers the information they want about your products?

How customer satisfaction impacts ecommerce success
ForeSeeResults US Holiday Retail Satisfaction Index, 2009